Terms and conditions
1) Application
These Online Shop Terms of Delivery (“Terms”) are applicable to the online shop owned and operated by m-Equine Oy (“M-Equine” or “We” or “Us” as the context may require) at the URL-address www.m-equine.fi (“Shop”) and to transactions for m-Equine products (“Products”) concluded at the Shop.
Your contracting party in all transactions concluded at the Shop is m-Equine Oy:
m-Equine Oy Business ID: 2619447-2 Domicile: Kangasala, Finland Address: Pontuksentie 12, FI-36270 Kangasala, Finland VAT Number: FI26194472
Customer service: info@m-equine.fi
m-Equine is entitled to modify these Terms at any time. Such modified Terms apply to orders that are made on or after the effective date of the new Terms.
BY USING, ACCESSING OR ORDERING PRODUCTS FROM THE SHOP YOU ACCEPT AND AGREE TO THESE TERMS. By accepting these Terms, you also acknowledge that we can send you e-mails and/or text messages related to your order.
2) Becoming a customer and ordering
We deliver to non-trading individuals and businesses.
For ordering Products at the Shop you must
- inform Us of your name, address, phone number, e-mail address, payment details and other required information for the transaction (Paytrail Visa and Mastercard transactions available);
- For customers for other countries - contact us info@m-equine.fi if the order doesn't go through.
- be of full legal age (18 years or more); and
- be the lawful owner of the debit/credit card used for the transaction.
If you create your own account at the Shop, you will at the same time create personal user identification and a password. You must maintain your user identification and password protected at all times. You are personally responsible for all transactions concluded using your account and identifications, and shall inform m-Equine without delay in case your user identification and/or password have come to the attention of a third party, in which case Reima reserves the right to close down or delete your user identification without any prior notice.
We process your personal data in accordance with Privacy policy. Personal data and payment information are processed by using a secured connection.
You are responsible for providing current, complete and accurate purchase and account information for all transactions made at the Shop. You are responsible for promptly updating your account and other information, including your email address and debit/credit card numbers and expiration dates, so that We can complete your transactions and contact you as needed.
3) Product information and availability of Products
Before ordering Products, you must ensure that the Products are fit for your intended use. You can use the Product and size information available at the Shop for verifying this. If the content of the Shop is different compared to information provided at another internet site or other source of information, the content of the Shop at the time of purchase prevails.
All descriptions of Products are subject to change at any time, without notice, at our sole discretion.
We make every effort to display as accurately as possible the colors and images of the Products that appear on the Shop. Because the actual colors you see depend on your monitor, We cannot guarantee that your monitor’s display of any color will be accurate.
Although m-Equine tries to indicate the current availability of the Products accurately at the Shop, m-Equine does not warrant the availability of the Products advertised at the Shop. All orders are subject to m-Equine’s acceptance and availability. m-Equine reserves the right without any prior notice or liability to change, suspend or discontinue the manufacture and sale of any Product.
4) Prices, shipping costs and taxes
The price charged for the Product is the price effective at the time you place your order as indicated in the details of your shopping basket before proceeding to payment and as confirmed in the order confirmation. If the price at the Shop is incorrect due to an obvious typo or other comparable mistake, the incorrect price is not binding on m-Equine.
m-Equine is entitled to change the prices without any prior notice. Changed prices apply to orders placed after the price change has become effective.
Shipping costs will be charged in addition to the price based on the selected shipping method. Shipping costs to the chosen shipping country to be charged from you are shown in the details of your shopping basket before proceeding to payment. You may review available shipping methods and associated costs at Shipping methods.
Prices and payments are in Euro.
5) Use of promotional vouchers
You can redeem promotional vouchers, issued by m-Equine in connection with marketing campaigns at the Shop during the period of validity specified in the voucher. However, the promotional vouchers may only be redeemed in accordance with their terms, and limitations may apply to the use of such vouchers. For example, certain Products may be excluded from the scope of the voucher, and thus the voucher may not be used for the payment of such Products.
Promotional vouchers can only be redeemed before completion of the order process. It is not possible to use the voucher after the order has been submitted.
Only one promotional voucher can be redeemed per order. In case the value of the promotional voucher exceeds the value of the order, any remaining balance shall not be reimbursed.
If the value of the promotional voucher does not cover the value of the order, one of the other payment methods available shall be used to settle the difference.
Please note that if you decide to return the Products paid with the promotional voucher in whole or in part, only the payment made by authorized credit/debit card, or other accepted payment methods, shall be refunded. The value of the promotional voucher shall not be refunded.
6) Processing the orders and conclusion of the contract
Your order is an offer to purchase the Products listed in your order. We may choose not to accept orders in our sole discretion. When you place an order to purchase a Product from Reima, We will send you an e-mail confirming receipt of your order and containing the details of your order. This e-mail is acknowledgement that We have received your order and does not confirm acceptance of your offer to buy the Products ordered. We only accept your offer, and conclude the contract of sale for the Products ordered by you, when We send the order confirmation to you by e-mail (the “Order Confirmation”). We recommend that you keep the Order Confirmation for possible further use as the Order Confirmation is your receipt of the purchase.
Please note that unfortunately We are not able to do partial deliveries. Hence, in case some of the Products ordered by you are out of stock, or in case We are otherwise unable to confirm your order as a whole, We will send you an e-mail notification stating that We are not able to accept your order. In that case m-Equine refunds the payment it has received for the Products. The refund is processed within 14 days from the date of the aforementioned e-mail and is made in the same payment method that you have used when you ordered the Products. You will not incur additional costs for refunds. Alternatively, you may contact our customer service and ask for the refund to be done in the form of a gift voucher, which may be used for the payment of your new order at the Shop.
7) Payment
Please see Payment methods for details of the available payment methods. Our customer service may contact you to verify your order information and order details.
8) Delivery
You may review the estimated delivery time for your country at Shipping methods; please note that the indicated delivery times are always estimates and can be longer for example in connection with public holidays or sale.
9) Defects in delivery or Products
m-Equine shall be liable for the defects in delivery and the delivered Products in accordance with the applicable mandatory law. If the Products you have received are defective, do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact m-Equine’s customer service without delay. e-Mail: info@m-equine.fi
In case of such shipping errors or in case the Products you have received are proven to be defective, as defined in the applicable mandatory law, m-Equine shall rectify such non-conformities without undue delay. In the event that the claim leads to the Products being returned to m-Equine, m-Equine shall be liable for the costs of delivery caused by such return.
10) Right of withdrawal / Right to return
Check out: Exchange, Return and Order cancellation Policy
For orders shipped to countries within the European Union, you have the right of withdrawal within 14 calendar days from the date of receipt of the ordered Products. If you wish to exercise your right of withdrawal you must contact our customer service within the said time period by email. You may also use the form available at the Shop and provided to you in connection with the Order Confirmation.
Return of Products must be done to the address specified by m-Equine without any delay and latest within 14 days from the date of your notice of withdrawal.
You are responsible for handling the Products diligently while they are at your care. You must diligently pack the Products for return shipment so that they will not be damaged. We recommend using the original packing. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage. All accessories and packaged components must be returned together with the returned Products. In case you have used the Product, or handled or packed them negligently, or otherwise handled the Products other than what is necessary to establish the nature, characteristics and functioning of the Products, you are responsible for compensating the possible reduction of value of the returned Products up to the full price of such Products.
When you have exercised your right of withdrawal, m-Equine refunds the payment it has received for the Products except those additional charges that are due because you have selected other shipment method than the offered standard lowest price shipment method (in case of free returns). The refund is processed within 14 days from the receipt of your notice of withdrawal and is made in the same payment method that you have used when you ordered the Products. You will not incur additional costs for refunds. m-Equine has the right to suspend the payment of the refund until m-Equine has received the returned Products or You have proved to m-Equine that You have shipped the Products.
11) Intellectual property rights
All intellectual property rights, title and interest in and to the Shop (including without limitation any trademarks, text, Products, graphics, designs, catch phrases, concepts, artwork, sounds, musical compositions and audio-visual effects or computer code) are either owned or licensed by m-Equine. m-Equine reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with the Shop.
12) Force majeure
m-Equine is not responsible for any non-performance attributable to a cause beyond m-Equine’s control that m-Equine could not reasonably take into account at the time of conclusion of the contract and the effects of which m-Equine cannot reasonably avoid or overcome.
13) Limitation of liability
The Shop is provided on an “as is” basis without warranties of any kind. While We use reasonable endeavors to verify the accuracy of any information We place at the Shop, We make no warranties, whether express or implied in relation to its accuracy. m-Equine shall not be held liable for any errors, interruptions, inaccuracies, deficiencies or other effects, delays or lack of correctness of the information contained at the Shop. To the fullest extent permitted by mandatory applicable law, We disclaim any and all warranties of any kind, whether express or implied, and any conditions or other terms other than those which are expressly mentioned in these Terms. In particular, We will not be responsible for ensuring that the Products are fit for your intended purpose.
To the extent permitted by the mandatory applicable law, We do not assume any liability, whether in contract, tort or otherwise for any special, punitive, consequential or indirect losses, or any economic losses, loss of data, loss of goodwill or reputation or any other kind of loss or damage of any kind howsoever arising from the use of the Shop or of the contents thereof, or from prevention of the said use, or from these Terms, regardless of whether the said damage is based on an agreement, infringement of rights or other grounds.
Please note that these Terms do not affect your statutory rights as a consumer, which cannot be waived or limited by contract. Further, nothing in these Terms excludes or limits liability or implied warranties which may not be lawfully limited or excluded under the applicable mandatory law, including but not limited to liability, which has been caused intentionally or with gross negligence.
14) Third party links
The Shop may link to websites or services operated by third parties. However, even if the third party is affiliated with m-Equine, we have no control over these linked websites or services, all of which have separate terms and conditions of use and/ or privacy and data collection practices independent of m-Equine. These linked websites and services are only for your convenience and therefore you access them at your own risk.
15) Severability
If any part of these Terms is unenforceable (including any provision in which We exclude our liability to you) the enforceability of any other part of these Terms shall not be affected and all other clauses shall remain in full force and effect. So far as possible, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
16) Governing law and dispute resolution
These Terms, the Shop and the transactions concluded through the Shop are governed by and construed in accordance with the laws of Finland, unless otherwise stipulated by the applicable mandatory law.
17) m-Equine customer service
If you have any questions in relation to the Shop, Products or ordering and delivery, please contact M-Equine customer service at info@m-equine.fi.